Bills

The University bills electronically, no paper bills are mailed home.

Emails are sent out monthly and/or each semester to notify the student and/or authorized user that a new bill has been loaded and is available online. We encourage students to set up an authorized user/s so that they receive these communications and are able to have access to the eBill.

Any additional charges, deposits, and fines you may incur (ie. Parking permits, replacement ID cards, etc.) are billed monthly. To access your most current billing information, follow the Methods of Payment: Online instructions below.

If you have any loans, lenders often deduct their loan fee before monies are disbursed, which can impact the amount you need to borrow. You should calculate loan fees and add those amounts to your loan requests.

Learn more about Federal Loan Fees

Payment Arrangements

The financial aid offered to you by UNE counts toward your payment arrangements. You may also find you need to seek additional loans and scholarships. As long as all disbursement requirements are met, your funds will pay out to your UNE account. Any outstanding balance may be paid using one or more of the methods of payment detailed below. We urge students to have payment arrangements in place by each semester's bill due date to avoid additional charges.*

You must notify us in writing (email sfs@jmswierski.com) of all financial assistance you will receive from outside sources like private scholarships, tuition waivers, and certain veteran's educational benefits. Federal regulations require that we consider all other tuition assistance before we calculate the financial aid UNE can offer you.

*$150 late fee and finance charges of 1% on the outstanding balance.

Methods of Payment

UNE offers a variety of options to pay your bill.

Online

Credit or debit card payments can be made using a Mastercard, Visa, or Discover card. Payments can also be made with an electronic check (ACH) or savings account.

No fee is added for online payments.

  • Sign in to UNE Compass
  • Select the “Student Payment Portal” card
  • Select the “Make Payment” link and enter amount
  • Click “Submit”

Authorized User Access

Students must add authorized users by accessing TouchNet, UNE’s payment center, before others can gain access to and use TouchNet. Once authorized users gain access they can make payments on the student’s behalf.

Authorized User Access to Touchnet

Tuition Payment Plan

The Tuition Payment Plan allows you to make manageable monthly payments using credit card, electronic check (ACH) or savings account. Enroll in the payment plan to manage the balance due after all other payment arrangements (i.e financial aid, private loans, outside scholarships, etc.) are taken into account. Be sure to enroll early — as soon as you receive your new bill — to maximize the number of monthly payments available ($25 enrollment fee each semester).

International Payments

University of New England has partnered with TransferMate for international tuition payments. TransferMate is a streamlined and cost-effective payment solution for international students to make payments

Benefits of using international payments
  • Make payments in your local currency
  • Payments post automatically to your student account
  • 24-hour online payment tracking
  • 24-hour customer service support
  • Great exchange rates
How to make an international payment
  • Sign into UNE Compass
  • Select the “Student Payment Portal” card.
  • Select the “Make a Payment” tab and choose TransferMate from the dropdown down menu

Watch this short video for instructions

Contact TransferMate Customer Service

U.S. Mail

Checks sent by mail may take up to two weeks to receive and post to your account.

Include the student’s name and ID number on the memo line to ensure the payment is posted to the correct account.

Please make payment out to “The University of New England.”

Mail payment to:

University of New England
Attn: Student Financial Services
11 Hills Beach road
Biddeford, ME 04005

Refunds

If the amount of money applied to your account exceeds your charges, you will receive a refund. Student refunds can only be issued after loans disburse (payout) to your account.

Check the Disbursement Calendar

Refunds are typically processed each Thursday. Once your account shows a true credit balance, the refund will process the next Thursday. 

University policy requires all students to set up a Direct Deposit account for refunds.

How to Set Up Direct Deposit

  • Log in to UNE Compass
  • Locate and select the “General Profile” card
  • Select “Direct Deposit Allocation”
  • Click on “Add New Direct Deposit”
  • Confirm that your bank routing and account number are accurate
  • Select “Accounts Payable” for refunds (payroll is for work-study payments)

For more information on setting up direct deposit, see the Student Direct Deposit Instructions (PDF)

Reduce or Decline a Loan Amount

If you are receiving loans and you do not need any or all of your refund, email us at sfs@jmswierski.com from your UNE email account prior to receiving the refund.

Let us know which loan you would like to reduce or decline and the amount you would like us to return. If possible notify us before the funds disburse to your student account. This typically occurs around the add/drop period at the beginning of the semester.

Using Federal Financial Aid for Non-Educational Expenses

The U.S. Department of Education requires that Title IV funds (federal financial aid) be applied to only educational charges billed by a university. If the total in federal financial aid funding exceeds allowable charges, a university is required to refund the excess unless a student gives permission otherwise.

If you have not authorized UNE to use your federal financial aid funding to pay non-educational expenses (i.e. health insurance, parking fines, late fees, etc.), you will receive a refund of these funds and will need to make arrangements to pay the balance.

You can make a decision regarding Title IV funding by following the instructions included on the Accept Award page.

Withdrawal and Refund Policies

The University’s Tuition Refund Policy will determine the percentage of tuition refunded according to your program. Financial aid calculations to return federal aid will be determined based on the date of your withdrawal. These calculations can result in a balance owed (see Return to Title IV Policies for Graduate Students). 

It is very important to contact Student Financial Services before withdrawing to discuss the impact on your financial aid, if applicable.

Students utilizing Military Tuition Assistance should contact Student Financial Services before withdrawing. For more information review the Department of Defense return policy.

For non-matriculated students (i.e. not seeking a degree), please consult the "Short-Term Program" Tuition Refund Policy. For more information see the Online Health Sciences Prerequisite Courses.

Contact

Student Financial Services

For information about the financial aid and billing process contact Student Financial Services at sfs@jmswierski.com or (207) 602-2342. Our office hours are Monday–Friday 9 a.m.–4 p.m.